Handling Time

We strive to get orders shipped within 3 to 5 business day. We ship from our studio in Tübingen. Monday – Fridays. We do not ship Saturday or Sunday or any USPS holidays. Please also check for additional information in your product description, we do occasionally offer pre-sale merchandise, as well as specialty items that would have extended shipping timelines.

DOMESTIC DELIVERY

DHL is our primary shipping method. Standard Ground (4-6 business days once your item is packaged and shipped from the warehouse) not include weekends. Tracking numbers are autogenerated via email when the label is printed, but movement may be delayed based on when scanning occurs. USPS is only shipping method available for Europe with varied shipping times. Tracking is not always available for these locations. We cannot ship to P.O. Boxes.

MULTIPLE SHIPMENTS

The merchandise you order may be filled in multiple packages and may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged. Shipping to multiple addresses requires placing separate orders.

INTERNATIONAL DELIVERY

DHL is our primary shipping method. DHL International tracking is available for most destinations and an estimated delivery date is also available. For DHL specific shipping information, please visit: DHL Internationaler Paketversand. DHL Shipping times varies by location.

Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of Europe are subject to the import duties, fees, and taxes of the destination country. 

Delays in delivery may occur if your package is randomly selected by your country's Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges, and we work closely with our carriers to ensure as few delays as possible.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

Please note that it is your responsibility to obtain any necessary governmental permission an/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

Origination Policies

For orders shipping within Europe we ship FOB Origin, Freight Prepaid & Add

Outside Europe we whip FOB Destination

Original Artwork is shipped FOB Original for artwork larger than Mini-Master Pieces. You will be contacted directly to arrange shipping.